Custom & Ready-made Bags    back to main help menu

Colors & tones of fabrics online
The pictures of fabrics and bags that you see on our website are photographs we’ve taken of each individual bag and fabric. The colors and tones that you see on your screen may vary slightly from the physical fabric depending on the ambient light in the room the tilt of your monitor, and color and contrast settings of your computer. Every effort has been made to ensure that our photographs are color balanced correctly and show bags as they appear in person. We carefully write our descriptions to reinforce the same standard. Since custom orders are non-returnable and because we want you to be completely satisfied with your purchase of a custom-designed or ready-made LILL Bag we urge you to contact us if you have any questions at all regarding any of the fabrics, colors, and textures, or are unsure of any aspect of your bag. Our web specialist can be reached by phone at 773.292.6310 x 3745 or emailed at customercare@1154lill.com and would be more than happy to help answer your questions and ensure your satisfaction.

Other fabric choices
Only fabrics that are currently being offered on our fabric palette can be used when creating your custom bag. If you’ve seen a fabric before but do not currently see it on the fabric palette, this means that we have run out of that fabrics and will be replacing it with a new selection soon. If you don’t see a fabric that you absolutely love please keep checking back as we update our selections almost weekly! Please note that fabrics shown on a ready-made bag are not available to create your own custom bag unless they appear on the fabric palette.

Using your own fabrics
To ensure the utmost in quality, durability and design, we only use and warrant those fabrics which we have carefully selected and currently offer thru our stores. home party reps and website. We update our assortment almost weekly to offer a wide variety of colors, textures, and patterns to fit all different styles and personalities and to make certain that each LILL Bag is truly a one-of-a-kind!

Changes to ready-made bags
In order to satisfy the need for immediate gratification and ensure prompt delivery we offer ready-made bags for sale on our website. The bags under this “ready-made” category (available through the shop our bags page) have already been created and are not currently available to customize or change. However, we do offer the ability to custom create a one-of-a-kind LILL Bag from scratch! Simply visit the Custom Order page for details.

“Warning: Page Expired” message
Many of the pages on our site are dynamically generated, meaning that they are created “new” - specifically based upon requests you have made. Therefore, there may be times that the website doesn’t believe there are any “previous” pages to the one you just “created” and will give you this message when you hit the “back” button. To avoid getting this message, choose the underlined links or provided buttons to move back and forth between pages instead.

Catalogs
We actually consider our website our catalog! We have brand new ready-made bag combinations and fabric choices for custom orders available almost every week. We only create a few of each combination, which means bags sell out quickly, but are replaced by new combinations just as fast. Our niche concept makes a traditional printed catalog hard to do – it would be outdated before it made it off the press!

Security & Policies    back to main help menu

Return Policy
Online Handbag Purchases: We accept unused ready-made merchandise purchased online for exchange or credit refund within 14 days of purchase date when accompanied by original receipt. A $10 return handling fee will apply and shipping is non-refundable. Return instructions will be included with shipment of online purchase. Custom orders placed in-store, online, or during a

Fabric by the yard purchases: We accept unused, un-cut LILL by the Yard fabric purchased for exchange or credit refund within 14 days of receipt of shipment. Return must be accompanied by original receipt. We are not able to accept cut yardage. Shipping is non-refundable.

Local LILL at-home party are considered final sales and MAY NOT be returned. If you have further questions about returning a ready-made item purchased online please email customercare@1154lill.com.
*Please note that gift certificates are non-refundable  

In-Store Purchases: Ready-made items purchased in-store may be exchanged or returned for store credit ONLY and only within 14 days of purchase and when accompanied by original or gift receipt. Custom orders placed in-store, online, or during a Local LILL at-home party are considered final sales and MAY NOT be returned.

Privacy Policy
We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We do encourage you to sign-up for our mailing list. These emails provide you with advanced notice of sales, new merchandise, and other events. But, of course, you have the freedom to add or remove your name from our list at any time.

Securing credit card information
Your credit card information is safe when you shop on our website. When you input your credit card number at checkout our Secure Socket Layer technology encrypts your number along with your other order information and sends it to us through a secure server. This website uses a Secure Socket Layer provided by VeriSign and you can check the security of your connection during checkout. Look for the unbroken key or closed lock at the bottom of your browser window which indicates SSL is active. 

Check Out Details    back to main help menu

Discounts
Any discount, whether it is part of a special promotion or purchased with a gift certificate, will not be shown on the check out screen but will be taken off when your order is processed at our headquarters. This is reflected on both the receipt you will receive and your credit card statement (if applicable). 

Sales tax
Sales tax is based on tax rates for your taxing jurisdiction. We collect applicable taxes for sales to the following states: AZ, CA, CO, CT, FL, GA, IA, IN, IL, KS, KY, MA, MD, MI, MN, MO, NC, ND, NE, NJ, NY, OH, OK, PA, RI, SD, TN, VT, WI, and WV. Your initial on-line confirmation receipt will not reflect sales tax. Applicable taxes will be added when your order is processed at our headquarters and will be documented on the receipt you receive with your order.

Shipping
We ship all of our handbags via UPS and all gift certificates are shipped through regular US mail unless otherwise specified. Click here to see the full list of shipping details.

If you have any further questions about ordering online please email customercare@1154lill.com