| Exchange and Repair Policies back
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Exchanges and Repairs
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We want you to love your LILL. If you are not pleased with your custom-designed purchase, we will gladly accept unworn and unwashed merchandise (with its original hangtags attached) and offer you a merchandise credit for the full price paid within 45 days of the original order date. We do not offer refunds of any kind, regardless of circumstance. |
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Full-priced ready-made items may be exchanged within 14 days of the original receipt date for exchange or credit toward a future purchase. |
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LILL On Sale items are final sale and may not be exchanged or refunded at any time. |
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Gift Certificates are non-refundable. |
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Shipping and handling costs are non-refundable. |
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Fabrics sold by the yard may not be exchanged or refunded. |
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An $8.00 processing fee will apply to each custom-designed item exchanged. Additional shipping charges may also apply. |
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If you wish to cancel an order you may do so by midnight (Central Time) of the date of purchase. |
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If you have experienced damage, due to normal wear and tear, to any item within one year of the original order date, we will gladly repair it for you free of charge. |
If you are not 100% satisfied with your purchase and wish to exchange, please contact exchanges@1154LILL.com for more information. If you incur damage beyond one year of the date of purchase, please contact repairs@1154LILL.com for capabilities and price quotes.
Price Adjustments
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Any eligible price adjustment will be offered on a one-time only basis. |
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Any full priced ready-made purchase made within 7 days of becoming a LILL On Sale item is eligible for a price adjustment and will be credited to the original form of payment only, upon request. It may take up to 5 business days to take effect. |
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LILL On Sale items are final sale and may not be exchanged or refunded at any time. |
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Any full priced item that is temporarily marked down due to promotional pricing is NOT eligible for a price adjustment, nor will we exchange for the same item for the difference in promotional value. We are also unable to honor discounts to previous purchases retroactively. |
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Items purchased on promotion will earn a credit for the amount paid toward new items being purchased at their current selling price. |
Accepted Forms of Payment
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Stores accept cash or credit only. |
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LILL on Location and the 1154LILL.com website accept credit/debit cards only. |
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Any purchase paid for by cash or credit must be accompanied by a valid photo ID. |
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Accepted credit card providers are American Express, Discover, MasterCard and Visa. |
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Gift Certificates with adequate balances may be redeemed for product merchandise at any time and do not expire. |
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Shop-A-Ganza! coupons may be redeemed for full value until the expiration date and as a credit toward the value paid thereafter. |
Ordering Custom & Ready-made Bags Online back
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Colors
& tones of fabrics online
The pictures of fabrics and bags that you see on our website are photographs we’ve taken of each individual bag and fabric. The colors and tones that you see on your screen may vary slightly from the physical fabric depending on the ambient light in the room, the tilt of your monitor and/or the color or contrast settings of your computer. Every effort has been made to ensure that our photographs are color balanced correctly and show bags as they appear in person. We carefully write our descriptions to reinforce the same standard. Our web specialist can be reached by phone at 773.696.3660 or emailed at customercare@1154lill.com and would be more than happy to help answer your questions and ensure your satisfaction.
Fabric choices
Only fabrics that are currently being offered on our fabric palette can be used when creating your custom bag. If you’ve seen a fabric before but do not currently see it on the fabric palette, this means that we have run out of that fabric and will be replacing it with a new selection soon. We update our selections frequently! Please note that fabrics shown on a ready-made bag are not always available to create your own custom bag.
Only fabrics shown in the fabric palette are available for custom bags.
Using
your own fabrics
To ensure the utmost in quality, durability and design, we only use those fabrics which we have carefully selected. We update our assortment frequently to offer a wide variety of colors, textures, and patterns to fit a range of different styles and tastes and to make certain that each LILL Bag is truly a one-of-a-kind!
Changes
to ready-made bags
We offer a wide selection of ready-made bags. The bags under this “readymade” category (available through the shop our collection page) have already been created and cannot be modified. However, we offer the ability to custom create a one-of-a-kind LILL Bag from scratch! Simply visit the Custom Order page for details.
“Warning:
Page Expired” message
Many of the pages on our site are dynamically generated, meaning that they are created “new” - specifically based upon requests you have made. Therefore, there may be times when the website doesn’t believe there are any “previous” pages to the one you just “created” and will give you this message when you hit the “back” button. To avoid getting this message, choose the underlined links or provided buttons to move back and forth between pages instead.
Catalogs
We consider our website our catalog! We have brand
new ready-made
bag combinations and fabric choices for custom
orders available almost every week. We only create a
few of each combination, which means bags sell out quickly,
but are replaced by new combinations just as fast. Our custom
concept makes a traditional printed catalogs difficult to create –
it would be outdated before it made it off the press!
Security & Policies back
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Privacy
Policy
We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
We do encourage you to sign-up
for our mailing list.
These emails provide you with advanced notice of sales,
new merchandise, and other events. You have
the freedom to remove your name from our list at
any time.
Securing
credit card information
Your credit card information is safe when you shop on our website. When you input your credit card number at checkout our Secure Socket Layer technology encrypts your number along with your other order information and sends it to us through a secure server. This website uses a Secure Socket Layer provided by VeriSign and you can check the security of your connection during checkout. Look for the unbroken key or closed lock at the bottom of your browser window which indicates SSL is active. All purchases are billed to your credit card upon placement of your order online.
Shipping
Please visit our shipping page for details. | 
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