Custom & Ready-made Bags    back to main help menu    

Colors & tones of fabrics online
The pictures of fabrics and bags that you see on our website are photographs we’ve taken of each individual bag and fabric. The colors and tones that you see on your screen may vary slightly from the physical fabric depending on the ambient light in the room the tilt of your monitor, and color and contrast settings of your computer. Every effort has been made to ensure that our photographs are color balanced correctly and show bags as they appear in person. We carefully write our descriptions to reinforce the same standard.  Our web specialist can be reached by phone at 773.696.3660 or emailed at customercare@1154lill.com and would be more than happy to help answer your questions and ensure your satisfaction.

Fabric choices
Only fabrics that are currently being offered on our fabric palette can be used when creating your custom bag. If you’ve seen a fabric before but do not currently see it on the fabric palette, this means that we have run out of that fabrics and will be replacing it with a new selection soon. We update our selections frequently! Please note that fabrics shown on a ready-made bag are not always available to create your own custom bag. Only fabrics shown in the fabric palette are available for custom bags.

Using your own fabrics
To ensure the utmost in quality, durability and design, we only use and warrant those fabrics which we have carefully selected and currently offer thru our stores, home party reps and website. We update our assortment frequently to offer a wide variety of colors, textures, and patterns to fit all different styles and personalities and to make certain that each LILL Bag is truly a one-of-a-kind!

Changes to ready-made bags
We offer a wide selection of readymade bags for immediate gratification.  The bags under this “readymade” category (available through the shop our collection page) have already been created and are not able to be changed. However, we offer the ability to custom create a one-of-a-kind LILL Bag from scratch! Simply visit the Custom Order page for details.

“Warning: Page Expired” message
Many of the pages on our site are dynamically generated, meaning that they are created “new” - specifically based upon requests you have made. Therefore, there may be times that the website doesn’t believe there are any “previous” pages to the one you just “created” and will give you this message when you hit the “back” button. To avoid getting this message, choose the underlined links or provided buttons to move back and forth between pages instead.

Catalogs
We actually consider our website our catalog! We have brand new ready-made bag combinations and fabric choices for custom orders available almost every week. We only create a few of each combination, which means bags sell out quickly, but are replaced by new combinations just as fast. Our niche concept makes a traditional printed catalog hard to do – it would be outdated before it made it off the press!

Security & Policies     back to main help menu

Return Policy

Online Handbag Purchases
Ready-Made Merchandise We accept unused ready-made merchandise purchased online for exchange or credit refund within 14 days of purchase date when accompanied by original receipt.  Original shipping is not refundable.  For your convenience, a pre-paid FedEX return label is included in each shipment.  If you choose to use this label for your return, a $6.00 fee will be deducted from your return value.  Return instructions will be included with shipment of online purchase - or download a ready-made return form here.

If you have further questions about returning a ready-made item purchased online please email customercare@1154lill.com.

Custom Order Merchandise: Our Custom Design Guarantee – You’ll Love your LILL! However, if you are not satisfied with your custom-order handbag or accessory, you can return the item within 45 days of your ORDER DATE for merchandise credit assuming the terms of our Custom Order Return Policy are met. All custom order returns are subject to a $6 processing fee. For instructions and a custom-order return form, please click here.

If you have questions about returning a custom order item please email returns@1154lill.com

Sale Items All items purchased on sale are considered FINAL SALE and can not be accepted for return.

LILL On Location Party Purchases
Custom Order Purchases Our Custom Design Guarantee – You’ll Love your LILL! However, if you are not satisfied with your custom-order handbag or accessory, you can return the item within 45 days of your ORDER DATE for merchandise credit assuming the terms of our Custom Order Return Policy are met. All custom order returns are subject to a $6 processing fee. For instructions and a custom-order return form, please click here.

If you have questions about returning a custom order item please email returns@1154lill.com

Ready-Made Purchases At certain times of the year we offer ready made items at our LILL on Location parties. These items are considered FINAL sale and are NOT returnable.

In-Store Purchases
Ready-made items purchased in any of our boutiques may be exchanged or returned within 14 days of purchase for store credit ONLY. Returns must be accompanied by original or gift receipt. Please return your item to the store where it was originally purchased. If you have additional questions, please contact the store directly.

Custom Order Purchases Our Custom Design Guarantee – You’ll Love your LILL! However, if you are not satisfied with your custom-order handbag or accessory, you can return the item within 45 days of your ORDER DATE for merchandise credit assuming the terms of our Custom Order Return Policy are met. All custom order returns are subject to a $6 processing fee. For instructions and a custom-order return form, please click here.

If you have questions about returning a custom order item purchased in-store, please contact the store where it was purchased or email returns@1154lill.com

Sale Items All items purchased on sale are considered a final sale and can not be accepted for return.

LILL By The Yard Fabric Purchases
We accept unused, un-cut LILL by the Yard fabric purchased for exchange or refund within 14 days of receipt of shipment. Returns must be accompanied by original receipt. We are not able to accept cut yardage. Shipping fees are non-refundable.

Gift Certificate Purchases
Gift certificate purchases are non-refundable.

Privacy Policy
We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We do encourage you to sign-up for our mailing list. These emails provide you with advanced notice of sales, new merchandise, and other events. You have the freedom to add or remove your name from our list at any time.

Securing credit card information
Your credit card information is safe when you shop on our website. When you input your credit card number at checkout our Secure Socket Layer technology encrypts your number along with your other order information and sends it to us through a secure server. This website uses a Secure Socket Layer provided by VeriSign and you can check the security of your connection during checkout. Look for the unbroken key or closed lock at the bottom of your browser window which indicates SSL is active. 
All purchases are billed to your credit card upon placement of your order online.

Sales Tax
Sales tax is based on tax rates for your taxing jurisdiction. We collect applicable taxes for sales to the following states: AZ, CA, CO, CT, FL, GA, IA, IN, IL, KS, KY, MA, MD, MI, MN, MO, NC, ND, NE, NJ, NY, OH, OK, PA, RI, SD, TN, VT, WI, and WV. Applicable taxes will be added when your order is processed at our headquarters and will be documented on the receipt you receive with your order.

Shipping
Please visit our shipping page for details.

If you have any further questions about ordering online please email customercare@1154lill.com