| Exchange and Repair Policies back
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EXCHANGES AND REPAIRS
We want you to love your LILL, that’s why we take the time to carefully inspect each one-of-a-kind piece to see that you do. Upon receiving, we ask that you do the same within 7 days. If you are not pleased with your purchase within the specifications listed below, we will gladly accept unused merchandise (with original hangtags attached) and offer you a merchandise credit for the original price paid less any applicable processing or shipping fees as outlined below. Please note beyond our order cancellation policy, we do not offer refunds of any kind, regardless of circumstance. For more information, please email Exchanges@1154LILL.com.
CUSTOM ORDERS
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If you wish to cancel an order you may do so by midnight (Central Time) of the date of purchase for a full refund that may take up to 7-10 business days to post. |
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Exchanges for custom orders must be post marked or returned to a location near you within 45 days of the original order date and are subsequently refused thereafter. |
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An additional $8.00 processing fee will be deducted from each custom-designed item exchanged. |
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Items mailed in outside of the terms listed above are subject to return shipping fees and are subject to donation within 30 days thereafter. |
READY MADE PURCHASES
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Ready-made purchases may be exchanged within 14 days of the original date of purchase for exchange or credit toward a future purchase. |
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LILL on Sale, Sample Sale, Gift Certificates, fabrics sold by the yard, shipping and processing fees are non-refundable and may not be exchanged at any time. |
REPAIRS
If you experience damage, due to normal wear and tear, to any item within one year of the original order date, we will gladly repair it, free of charge. Damage incurred beyond one year is subject to our capabilities and may incur additional fees including cost of repair, tax and shipping. Repairs are not available on discontinued styles after one year of purchase. For all questions regarding repairs and eligibility, please contact Repairs@1154LILL.com prior to visiting store locations or sending back products via mail. Return shipping fees may apply.
CARE RECOMMENDATIONS
Due to the custom nature of our products, we are unable to offer universal care instructions for each fabric combination. We do however strongly encourage pre-treating your LILL with fabric spray that acts as a barrier against future stains. LILL Studio is not responsible for damage due to misuse, machine washing or dry cleaning.
PRICE ADJUSTMENTS
Price adjustments will be offered on a one-time basis to any full-priced purchase made within 7 days of becoming a LILL on Sale item. Products temporarily discounted due to promotional pricing are not considered eligible nor will we exchange for the same item for the difference in promotional value and are unable to honor discounts to previous purchases retroactively. Upon request, any eligible price adjustment will be credited to the original form of payment or a credit may be requested for future use. This may take up to 7-10 business days to appear on your credit card.
PAYMENT OPTIONS
American Express, Discover, MasterCard and Visa are widely accepted. Our store locations may also accept cash. All purchases must be accompanied by a photo ID. LILL Studio Gift Certificates do not expire and may be used on any product sold. Shop-A-Ganza! and other voucher coupons may be redeemed for full value until the expiration date and as a credit toward the value paid thereafter.
Ordering Custom & Ready-made Bags Online back
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Colors
& tones of fabrics online
The pictures of fabrics and bags that you see on our website are photographs we’ve taken of each individual bag and fabric. The colors and tones that you see on your screen may vary slightly from the physical fabric depending on the ambient light in the room, the tilt of your monitor and/or the color or contrast settings of your computer. Every effort has been made to ensure that our photographs are color balanced correctly and show bags as they appear in person. We carefully write our descriptions to reinforce the same standard. Our web specialist can be reached by phone at 773.696.3660 or emailed at customercare@1154lill.com and would be more than happy to help answer your questions and ensure your satisfaction.
Fabric choices
Only fabrics that are currently being offered on our fabric palette can be used when creating your custom bag. If you’ve seen a fabric before but do not currently see it on the fabric palette, this means that we have run out of that fabric and will be replacing it with a new selection soon. We update our selections frequently! Please note that fabrics shown on a ready-made bag are not always available to create your own custom bag.
Only fabrics shown in the fabric palette are available for custom bags.
Using
your own fabrics
To ensure the utmost in quality, durability and design, we only use those fabrics which we have carefully selected. We update our assortment frequently to offer a wide variety of colors, textures, and patterns to fit a range of different styles and tastes and to make certain that each LILL Bag is truly a one-of-a-kind!
Changes
to ready-made bags
We offer a wide selection of ready-made bags. The bags under this “readymade” category (available through the shop our collection page) have already been created and cannot be modified. However, we offer the ability to custom create a one-of-a-kind LILL Bag from scratch! Simply visit the Custom Order page for details.
“Warning:
Page Expired” message
Many of the pages on our site are dynamically generated, meaning that they are created “new” - specifically based upon requests you have made. Therefore, there may be times when the website doesn’t believe there are any “previous” pages to the one you just “created” and will give you this message when you hit the “back” button. To avoid getting this message, choose the underlined links or provided buttons to move back and forth between pages instead.
Catalogs
We consider our website our catalog! We have brand
new ready-made
bag combinations and fabric choices for custom
orders available almost every week. We only create a
few of each combination, which means bags sell out quickly,
but are replaced by new combinations just as fast. Our custom
concept makes a traditional printed catalogs difficult to create –
it would be outdated before it made it off the press!
Security & Policies back
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Privacy
Policy
We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
We do encourage you to sign-up
for our mailing list.
These emails provide you with advanced notice of sales,
new merchandise, and other events. You have
the freedom to remove your name from our list at
any time.
Securing
credit card information
Your credit card information is safe when you shop on our website. When you input your credit card number at checkout our Secure Socket Layer technology encrypts your number along with your other order information and sends it to us through a secure server. This website uses a Secure Socket Layer provided by VeriSign and you can check the security of your connection during checkout. Look for the unbroken key or closed lock at the bottom of your browser window which indicates SSL is active. All purchases are billed to your credit card upon placement of your order online.
Shipping
Please visit our shipping page for details. | 